<p>About the Role:</p> <p>We're looking for an HR Shared Services Knowledge Manager professional to join our People Team! The person in this role will establish our approach to information governance, create streamlined processes, and drive usage of self-serve information across Gusto's distributed workforce. The Knowledge Manager will be responsible for building scalable processes for our internal knowledge base and adjacent platforms that drive an innovative and inclusive Gustie experience.</p> <p>About the Team:</p> <p>Our People Relations and Operations team sits within the People Team and is comprised of HR Shared Services, Operations, HR Compliance, Global Mobility/Immigration, and Employee Relations. As part of our HR Shared Services pod, you will play a key role in bringing People strategies to life by ensuring employees have timely access to the information they need when they need it.</p> <p>Here's what you'll do day-to-day:</p> <ul> <li>Design and maintain a user-friendly Confluence experience, ensuring employees can easily self-serve information </li><li>Cross functional collaboration with key partners such as IT to create and update information in Confluence, creating outlines, developing taxonomy, and mocking up prototypes to illustrate the layout and flow </li><li>Drive optimal management and use of our knowledge management tools, including the strategic application of AI, to ensure seamless user access to information and a well-structured knowledge framework. </li><li>Establish and share best practices for internal knowledge management to streamline access to information and foster a consistent employee experience </li></ul> <p>Here's what we're looking for:</p> <ul> <li>5+ years of experience in Knowledge base & Knowledge systems management in the HR space. </li><li>Forward-thinker with a practical understanding of applying emerging AI trends, including the ability to engineer effective prompts and develop intelligent chatbot solutions. </li><li>Enthusiastic and opinionated builder of virtual Shared Service offerings - you leverage digital platforms and technology innovations to build responsive, useful, and scalable approaches to information governance. </li><li>Technical experience working in tool suites such as Atlassian & Confluence to build a knowledge management framework and approach. </li><li>Comfortable designing and applying tools such as AI solutions, automated workflows, cloud-based systems, and self-serve materials to ensure the Knowledge base scales with Gusto, and the right information reaches the right people. </li><li>Demonstrated expertise in relationship building - you have achieved impactful results through partnerships across multiple functions and successfully leading complex migrations and cross-functional initiatives. </li><li>Excellent communication and collaboration skills, with a track record of influencing stakeholders across diverse teams. </li><li>Strong logical thinker paired with excitement to imagine new ways of operating. </li></ul> <p>Our cash compensation amount for this role is targeted between $95,000/yr and $105,000/yr in Denver. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. Health & safety are our highest priorities here at Gusto, and a People Services and Experiences associate can expect to be in-office 2 days/week.</p>