<p>Plymouth Rock Assurance is looking for?a?claims operations specialist?who can?conceptualize,?design, test, and/or execute ideas resulting in new and?viable?business processes?and offerings to build a sustainable competitive advantage.??This role would?be responsible for?working in Project Management, Vendor Management as well as Training and Quality & Compliance.?This is a?high profile?position with a significant impact on the organization.? This role will be instrumental in the development of our quality and compliance team as well as other projects which will influence the?homeowners?organization.</p> <p>This person will?be responsible for?the facilitation,?planning, execution, and delivery of moderately complex claims projects intended to?accomplish?business goals and?objectives?within prescribed?timeframes?and budgets.?They will?also?be responsible for?developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.</p> <p>Responsibilities:</p> <p>Vendor Management</p> <ul> <li>Build influential partnerships across the homeowners claims industry to uncover competitive insights, synergies, and explore?cutting edge?solutions </li><li>Collaborates with key stakeholders,?vendors?and project/program teams to?identify?mutually beneficial outcomes for competing priorities and negotiate timelines to ensure?objectives?are met. </li><li>Lead industry-disrupting technology initiatives </li><li>Partner with business owners of key outsourced capabilities, leverage data to measure effectiveness and ensure work goes to the right vendors based on past performance. </li><li>Work with claims leaders to define opportunities where sourcing is the?appropriate lever?to bring?expertise?or scale to our operation to improve claims outcomes and member service. </li><li>Manage expense process, and?maintain?ongoing compliance, accountability, and measurement. Ensure vendor regulatory compliance and usage of claims best practices, while meeting targets for service, loss mitigation,?productivity?and expense management. </li></ul> <p>Training & Onboarding</p> <ul> <li>Lead efforts to implement and train the claims staff on?new technology?and vendor programs </li><li>Lead training team members in?maintaining?schedule to move organization forward with?appropriate business?initiatives </li><li>Collaborate with claims leaders to enhance the employee onboarding program and coordinate with business owners to?facilitate?development of programs as necessary </li></ul> <p>Quality & Compliance</p> <ul> <li>Lead efforts to ensure quality and compliance expectations are met throughout the operation </li><li>Plans, develops,?executes?and?monitors?all Quality evaluation processes and procedures as well as specialty evaluation requests, ad-hoc?studies?and projects. </li><li>Coordinate staff training to address deficiencies or opportunities surfaced through quality audits </li><li>Provides guidance and support related to various review and evaluation aspects, including but?not,?limited to?assisting?with action plans and follow-up on plan execution.?Identifies?opportunities to automate/streamline quality and compliance efforts. </li><li>Communicates on behalf of Plymouth Rock to regulatory and governmental inquiries?and?maintains?a central file for such documents </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's Degree OR 3?years of related?homeowners?experience beyond the minimum?required?may be substituted in lieu of a degree. </li><li>Comprehensive understanding of 1st Party and/or 3rd Party Property Claims </li><li>Comprehensive knowledge and?demonstrated?application of project management tools and methodologies. </li><li>Collaboration skills in a matrixed environment including?providing?consultative guidance to help solve enterprise level issues. </li><li>Possess an understanding of scope definition,?process?and solution mapping; process structures and components; and standard project planning methodologies. </li><li>Experience supporting projects with complex deliverables </li><li>Understanding of State specific?regulations and?property?and casualty?homeowner claims process </li><li>Excellent written and verbal communication skills. </li><li>Strong organization and research skills. </li><li>Detail oriented and curious. </li><li>Personable and able to work effectively with a wide variety of people. </li></ul> <p>Salary Range:</p> <p>The pay range for this position is $98,000 to $133,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.</p> <p>Benefits & Perks:</p> <ul> <li>Paid time off </li><li>Free onsite gym at our Boston location </li><li>Tuition reimbursement </li><li>Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision) </li><li>Robust health and wellness programs </li><li>Auto and home insurance discounts </li><li>Matching donation opportunities </li><li>Annual 401(k) employer contribution </li><li>Various Paid Family leave options including Paid Parental Leave </li><li>Resources to promote professional development </li><li>Convenient locations and pre-tax commuter benefits </li></ul> <p>About the Company</p> <p>The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".</p> <p>#LI-SK1</p>