<p>Staples is business to business. You're what binds us together.</p> <p>At Staples, our talented finance team partners with every area of the business to drive results and deliver financial expertise. We're passionate about interpreting data, assessing performance, and guiding decision-making that accelerates the company's profitability and growth. As a key player in this team, the Accounts Receivable Team Lead will drive collections strategy, manage a high-performing team, and ensure a best-in-class customer experience.</p> <p>What You'll Be Doing</p> <ul> <li>Lead a team responsible for reconciliation tasks, account maintenance, and collections. </li><li>Assign tasks and oversee daily team workflow to ensure SLA objectives are met. </li><li>Plan and organize work aligned to defined goals and objectives. </li><li>Collaborate cross-functionally to resolve complex customer account issues. </li><li>Provide guidance on effective use of reconciliation tools and customer outreach strategies. </li><li>Contribute to continuous process improvement and team efficiency. </li><li>Drive collections strategy and prioritize accounts using Emagia and related systems. </li><li>Minimize unapplied and on-account cash while actively managing write-offs. </li><li>Resolve account discrepancies by partnering with internal departments to issue credits, verify deliveries, and adjust accounts as needed. </li><li>Identify non-conforming customers, recommend effort models, and escalate appropriately. </li><li>Establish strong internal relationships to enhance support and service delivery. </li><li>Develop and implement policies and procedures related to customer setup and billing issues. </li><li>Understand customer ordering platforms and how billing integrates within them. </li></ul> <p>What You Bring to the Table</p> <ul> <li>Strong analytical and problem-solving skills. </li><li>Ability to lead, coach, and motivate teams in a deadline-driven environment. </li><li>Excellent communication and interpersonal skills. </li><li>Customer-first mindset with strong attention to detail. </li><li>Flexibility to adapt to shifting business needs and priorities. </li><li>Experience influencing cross-functional stakeholders without authority. </li><li>In-depth knowledge of credit and collections best practices. </li></ul> <p>Basic Qualifications:</p> <ul> <li>Higher Secondary or Vocational Education or equivalent work experience. </li><li>3+ years of progressively complex experience in collections, AR, support operations, or financial systems. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Bachelor's degree in Finance, Accounting, Business Administration, or related field. </li></ul> <p>We Offer</p> <ul> <li>Inclusive culture with associate-led Business Resource Groups. </li><li>Flexible PTO (22 days) and 7 paid holidays. </li><li>Online and retail discounts, 401(k) with company match, and wellness programs supporting physical and mental health. </li></ul>