<p>Join Fintech in Tampa as a Bilingual Support Specialist!</p> <p>The Bilingual Support Specialist position supports our California clients between the business hours of 10 AM to 7 PM EST. This role encompasses a unique combination of Support, problem-solving, technical assistance, and other functions key to our company's philosophy of providing excellent client service. The Bilingual Support Specialist serves as the primary client contact and proactively manages client relationships by educating prospective clients on how to register for Fintech service and use of the Fintech portal.</p> <p>Essential Functions:</p> <ul> <li>Assist potential clients with registration process via phone and email </li><li>Timely processing of changes requested. </li><li>Obtain and evaluate all relevant information to handle product and service inquiries. </li><li>Maintain knowledge of Fintech policies, products, services, and internal procedures </li><li>Educate clients on the Fintech portal and processes </li><li>Assist with updating training documentation for internal and external use </li><li>Keep management apprised of critical client situations </li><li>Promote positive interactions with all Fintech business units </li><li>Ensure positive client experience through high quality service both written and verbal </li><li>Troubleshooting client issues/requests </li><li>Capture client information on inbound requests and ensure client issues are documented and escalated appropriately as the situation warrants </li><li>Ongoing account maintenance as required </li><li>Adhere to department standard for Sales Force case assignments and closures </li><li>Other tasks as assigned </li></ul> <p>Qualifications:</p> <ul> <li>Excellent verbal and written communication in Spanish required </li><li>1-3 years client service experience </li><li>Positive Interpersonal skills </li><li>People-oriented and client-focused </li><li>Problem analysis and problem-solving </li><li>Solution knowledge </li><li>Strategic thinking </li><li>Detail-oriented </li><li>Exceptional organizational skills and the ability to prioritize assignments </li><li>Ability to produce results quickly </li><li>Motivated, independent, able to work under pressure and meet deadlines </li><li>Must be fluent Windows user with a basic understanding of database operation </li><li>Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook) </li><li>Experience in helpdesk or ticketing system a plus </li></ul> <p>Our Benefits:</p> <ul> <li>Employer Matched 401K </li><li>Company Paid Medical Insurance Option for Employee and Dependent Children </li><li>Company Paid Dental Insurance for Employee </li><li>Company Paid Vision Insurance for Employee </li><li>Company Paid Long and Short-Term Disability </li><li>Company Paid Life and AD&D Insurance </li><li>18 Paid Vacation Days a Year </li><li>Six Paid Holidays </li><li>Employee Recognition Programs </li><li>Incentive Compensation </li><li>Community Outreach Opportunities </li><li>Business Casual Dress Code </li></ul> <p>About Fintech:</p> <p>Fintech, a pioneering accounts payable (AP) automation solutions provider, has dedicated nearly 35 years to automating invoice processing between retail and hospitality businesses, and their supply chain partners. Backed by leading investors TA Associates and General Atlantic, it stands as a leader in this sector. Its flagship product, PaymentSource, was first built for the alcohol industry to provide invoice payment automation between alcohol distributors and their customers across all 50 states. Today, it is utilized by over 267,000 businesses nationwide for invoice payment and collection associated with all B2B business transactions. This proven platform automates invoice payment, streamlines payment collection, and facilitates comprehensive data capture for over 1.1 million business relationships. Recognizing operational hurdles, Fintech expanded its payment capabilities to include scan-based trading/consignment selling for its vendors and retailers and built an advanced CRM tool with functionality to fortify vendor, supplier, and distributor field execution, addressing diverse profit center challenges. For more information about Fintech and its range of solutions, please visit www.fintech.com.</p> <p>Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. Fintech is a Drug-Free Workplace. We E-Verify.</p>