<p>We are currently seeking a Billing Specialist to join our team. In this role, you will be responsible for the timely and accurate billing of invoices and invoice lists (both regulars and "Specials"), ensuring that each customer's unique billing requirements are met. This position also requires creating, updating and correcting invoices as needed. Applicants should bring exceptional customer service skills when interacting with both customers and internal departments. The ideal candidate also demonstrates strong administrative capabilities.</p> <p>A day on the job looks like this:</p> <ul> <li>Creating manual DM invoices and manual credit memos </li><li>Handling crediting/rebilling, including determining whether a full credit/rebill is needed or identifying next steps </li><li>Making billing corrections and edits, and processing invoice cancellations as needed </li><li>Creating "master" invoices when different formats are needed </li><li>Responding to ad hoc invoice copy requests (paid and unpaid) via email and/or phone </li><li>Processing "Portal Billing" for designated customers </li><li>Scanning, editing, saving and renaming customer documents in dedicated folders </li><li>Printing and signing customer Declaration Claim forms </li><li>Providing proof of deliveries and packing lists </li><li>Assisting with project-based invoices when needed </li><li>Noting customer accounts in Process Receivables and creating "Disputes" for Class Wallet-funded invoices or those requiring special handling </li><li>Managing invoice lists and/or child invoices (creating, editing or cancelling) </li><li>Creating or providing ad hoc statement of accounts </li><li>Signing LLM Invoice Documents (Claimants Cert) </li><li>Handling SPE File Reports-dropping off and picking up invoices from LPS </li><li>Investigating and clearing unprocessed billing documents or billing blocks daily </li><li>Managing internal and external payment inquiries relating to prepaid orders </li><li>Contacting internal and external customers regarding prepayment discrepancies </li><li>Other duties as assigned </li></ul> <p>Got the skills and experience? Here's what we're looking for:</p> <ul> <li>3+ years of experience with collections, billing, and/or invoicing </li><li>Customer service experience a plus Collections, billing or customer service experience a plus </li><li>Intermediate Excel skills </li><li>Bachelor's degree is a plus </li><li>Ability to define problems, collect data, establish facts and draw valid conclusions </li><li>Excellent written, verbal and oral communication skills </li><li>Collections, billing or customer service experience a plus </li><li>Exceptional customer service skills with both customers and internal teams </li><li>High-level administrative skills </li><li>A strong sense of urgency and a proactive, "can-do" attitude </li><li>Excellent problem-solving and decision-making skills </li></ul> <p>And here's our end of the bargain!</p> <p>At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.</p> <p>For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $22.36 - $26.00 depending on relevant experience & skillset.</p> <p>This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.</p> <ul> <li>Bonus eligible </li><li>Paid leave for new parents to support work/life balance and family bonding </li><li>Excellent medical/dental and vision coverage-EPO, PPO and HSA </li><li>401(k) retirement plan with company contribution (because you will retire someday) </li><li>Flexible benefits-choose what you like, ignore the rest </li><li>On-site preschool for our employees' children </li><li>On-site employee gym for all levels/fitness needs </li><li>Generous employee discount </li><li>Casual dress…and we really mean it </li></ul> <p>At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.</p> <p>We know we couldn't do the extraordinary things we're doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work-it's a great experience to be part of. Day in and day out, we give everything we've got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we're constantly on the lookout for people to join us. So if you're a down-to-earth professional who shares our desire for making a difference, we'd love to hear from you.</p> <p>To learn more about Lakeshore, visit www.lakeshorelearning.com/careers</p> <p>Equal Employment Opportunity Policy</p> <p>People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.</p> <p>To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.</p> <p>Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.</p> <p>Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1</p>