<p>Company Description</p> <p>Job Description</p> <p>We are seeking a dedicated Customer Service Representative to join our team in Dora, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction through excellent service and support.</p> <ul> <li>Answer and manage incoming customer phone calls in a professional and timely manner </li><li>Assist in food preparation, including making pizzas, as needed </li><li>Maintain a clean and organized work environment </li><li>Provide exceptional customer service by addressing inquiries, resolving issues, and offering product information </li><li>Collaborate with team members to ensure smooth operations during peak hours </li><li>Handle multiple tasks simultaneously while maintaining a high level of accuracy and efficiency </li><li>Adapt to changing customer needs and business demands with a positive attitude </li><li>Document customer interactions and update relevant records in the company's system </li><li>Participate in ongoing training to improve product knowledge and customer service skills </li></ul> <p>Qualifications</p> <ul> <li>Proven experience in customer service or a related field </li><li>Excellent communication skills, both verbal and written </li><li>Strong problem-solving abilities and attention to detail </li><li>Proficiency in basic computer skills and data entry </li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously </li><li>Flexible schedule with availability to work on weekends </li><li>Team player with a positive attitude and willingness to learn </li><li>Food handling experience or certification is a plus </li><li>High school diploma or equivalent </li></ul> <p>Additional Information</p> <p>All your information will be kept confidential according to EEO guidelines.</p>