<p>Canteen</p> <p>Position Title: LEARNING & DEVELOPMENT MANAGER - CHARLOTTE, NC</p> <p>Salary: $105000 - $115000 / yr</p> <p>Other Forms of Compensation:</p> <p>Growth. Opportunity. Excellence.</p> <p>Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.</p> <p>Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.</p> <p>Come grow with us. We are Canteen.</p> <p>This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.</p> <p>Job Summary</p> <p>We are seeking a dynamic and experienced Learning and Development Manager to lead the design, implementation, and continuous improvement of hospiality centric learning programs that drive organizational performance, exceptional client partnerships, and employee growth. This role requires a unique balance of strategic senior leadership and hands-on execution. The ideal candidate is a forward-thinking leader who is passionate about cultivating a culture of continuous learning and aligning development initiatives with business goals. We need a training professional who understands the importance of driving exceptional, high touch service with our clients and our dining population. A "hospitality mentality" is a must! Please note - this is a hybrid role (typically three days in office but must be flexible as business/projects demand).</p> <p>Key Responsibilities:</p> <ul> <li>Develop and execute a comprehensive learning and development (L&D) strategy aligned with </li></ul> <p>company goals, with a particular focus client & guest engagement, guest service, and client retention.</p> <ul> <li>Collaborate with internal team members and third-party vendors to co-create, refine, and </li></ul> <p>implement high-quality training materials and learning programs.</p> <ul> <li>Lead the design and delivery of leadership development, onboarding, compliance training, skills </li></ul> <p>development, and performance improvement initiatives.</p> <ul> <li>Act as both a strategic partner to executive leadership and a hands-on contributor in training </li></ul> <p>development and deployment.</p> <ul> <li>Identify organizational learning needs through assessments, employee feedback, and performance </li></ul> <p>data.</p> <ul> <li>Oversee the implementation and management of Learning Management Systems (LMS) and other </li></ul> <p>digital learning tools.</p> <ul> <li>Partner with senior leaders, operational business partners, and department heads to ensure </li></ul> <p>alignment of learning initiatives with business needs.</p> <ul> <li>Measure training effectiveness and business impact through data-driven analysis and KPIs. </li></ul> <p>Stay informed on trends and innovations in L&D and recommend relevant solutions.</p> <ul> <li>Manage L&D budget, vendor relationships, and ensure compliance with all training requirements. </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's degree in Human Resources, Education, Organizational Development, or a related field </li><li>8+ years of experience in learning and development, with a minimum of 3 years in a leadership role - Food & Beverage, Hotel, Hospitality industry training experience strongly preferred. </li><li>Experience working directly with third-party learning vendors or consultants. </li><li>Proven ability to operate effectively at both strategic and tactical levels. </li><li>Strong background in instructional design, adult learning theory, and blended learning approaches. </li><li>Proficiency in learning technologies, including LMS platforms and e-learning tools. </li><li>Excellent communication, project management, and stakeholder engagement skills. </li><li>Proficiency in using e-Learning software & LMS services such as Articulate, Moodle, or similar </li></ul> <p>technologies.</p> <ul> <li>High level proficiency in using MS Office suite & web-based conference services such as WebEx, </li></ul> <p>Teams, and similar technologies.</p> <ul> <li>Proven ability to lead others towards a timely completion of projects with both urgent and long term deadlines. </li><li>Proven ability to manage multiple time-sensitive projects simultaneously, while working with </li></ul> <p>multiple levels of key stakeholders.</p> <ul> <li>Professional certifications (e.g., CPLP, SHRM-SCP, ATD) are a plus. </li></ul> <p>Apply to Canteen today!</p> <p>Canteen is a member of Compass Group USA</p> <p>Click here to Learn More about the Compass Story</p> <p>Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</p> <p>Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.</p> <p>Applications are accepted on an ongoing basis.</p> <p>Canteen maintains a drug-free workplace.</p> <p>Associates at Canteen are offered many fantastic benefits.</p> <ul> <li>Medical </li><li>Dental </li><li>Vision </li><li>Life Insurance/ AD </li><li>Disability Insurance </li><li>Retirement Plan </li><li>Paid Time Off </li><li>Holiday Time Off (varies by site/state) </li><li>Associate Shopping Program </li><li>Health and Wellness Programs </li><li>Discount Marketplace </li><li>Identity Theft Protection </li><li>Pet Insurance </li><li>Commuter Benefits </li><li>Employee Assistance Program </li><li>Flexible Spending Accounts (FSAs) </li><li>Paid Parental Leave </li><li>Personal Leave </li></ul> <p>Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p> <p>https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf</p> <p>Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/</p> <p>Req ID: 1518817</p> <p>Canteen</p> <p>Johanna P Heidler</p>