<p>The Rental Lead oversees the day-to-day operations of the equipment rental shop. This position is responsible for fleet readiness, inventory oversight, and direct supervision of rental staff to ensure a safe, efficient, and friendly guest experience. Responsibilities include equipment maintenance and logging, cash handling, training junior staff, and resolving customer issues to maintain a positive experience and operational efficiency.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Equipment & Inventory:</p> </li><li> <p>Lead early-season preparations, including ski testing, waxing, and binding calibration.</p> </li><li> <p>Oversee all equipment repairs and maintenance.</p> </li><li> <p>Oversee the ordering of supplies and inventory for the rental shop.</p> </li><li> <p>Oversee rental equipment, including check-in/out, fitting, returns, maintenance, and accurate logging of all transactions, equipment status, and incident reports</p> </li><li> <p>Operational Duties:</p> </li><li> <p>Assign shifts not picked up from the job board</p> </li><li> <p>Overseeing equipment sales</p> </li><li> <p>Daily Operations: Open and close the rental shop, oversee daily activities, and ensure a neat and well-maintained facility.</p> </li><li> <p>Staff Supervision: Assist in supervising rental staff, including directing daily activities, overseeing breaks, and providing guidance on company policies.</p> </li><li> <p>Customer Service: Greet guests, answer questions, explain the rental process, and resolve customer issues to ensure satisfaction.</p> </li><li> <p>Training & Development:</p> </li><li> <p>Assist in training new staff members on procedures, equipment, and safety protocols.</p> </li><li> <p>Cash Handling: Oversee cash registers & check-in station, process transactions accurately, and follow company policies related to cash handling.</p> </li></ul>