<p>About ECI</p> <p>ECI is a leading global provider of managed services, cybersecurity, and business transformation for the financial services industry. We support more than 1,000 clients worldwide, representing over $3 trillion in assets under management. Our mission is to provide stability, security, and operational excellence-so our clients can focus on running their businesses.</p> <p>At ECI, our passion for technology is matched by our commitment to our people. We foster a culture of accountability, continuous improvement, and client-first thinking.</p> <p>Work model: Onsite role based in our New York office (with potential flexibility based on business needs).</p> <p>What You Will Do</p> <ul> <li> <p>Provide Level 1 and Level 2 end-user support for Windows-based environments across multiple client locations.</p> </li><li> <p>Deliver an exceptional client experience, particularly during high-impact or VIP incidents.</p> </li><li> <p>Triage, diagnose, and resolve incidents and service requests using ITIL-aligned practices.</p> </li><li> <p>Support and troubleshoot issues related to:</p> </li><li> <p>Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)</p> </li><li> <p>Exchange Online and email security</p> </li><li> <p>Endpoint performance, OS issues, and application errors</p> </li><li> <p>File access, permissions, restores, and print services</p> </li><li> <p>Remote access technologies (Cloud PC, AVD, Citrix, VPN)</p> </li><li> <p>Perform user and access administration in Active Directory and Azure AD (Entra ID).</p> </li><li> <p>Support endpoint management and security tooling, including Microsoft Intune and MDM/MAM platforms.</p> </li><li> <p>Use ServiceNow and remote support tools to manage workload and meet SLA commitments.</p> </li><li> <p>Collaborate with Engineering, Network, Security, and Client Success teams to drive timely resolution and escalation.</p> </li><li> <p>Participate in project work such as new-hire onboarding, hardware refreshes, Microsoft 365 migrations, and cloud adoption initiatives.</p> </li><li> <p>365Identify recurring issues, document known errors, and contribute to service improvement initiatives.</p> </li></ul> <p>Required Skills & Experience</p> <ul> <li> <p>Experience providing end-user IT support in a corporate or MSP environment, internship or other similar experience considered.</p> </li><li> <p>Strong working knowledge of:</p> </li><li> <p>Windows 10 and Windows 11</p> </li><li> <p>Microsoft 365 and Office applications</p> </li><li> <p>Azure AD (Entra ID), Exchange Online, OneDrive, SharePoint, and Teams</p> </li><li> <p>Hands-on experience with endpoint and device management tools (e.g., Microsoft Intune).</p> </li><li> <p>Familiarity with identity and access concepts including MFA and conditional access.</p> </li><li> <p>Basic PowerShell usage for administrative tasks.</p> </li><li> <p>Experience supporting mobile devices (iOS and Android).</p> </li><li> <p>Foundational networking knowledge (TCP/IP, DNS, DHCP).</p> </li><li> <p>Working knowledge of cybersecurity fundamentals.</p> </li><li> <p>Experience with a service management platform (ServiceNow preferred).</p> </li><li> <p>Strong communication skills and ability to work in a high-volume support environment.</p> </li></ul> <p>Preferred / Nice-to-Have</p> <ul> <li>Experience working within a Managed Service Provider (MSP). </li><li>Familiarity with ITIL v4 concepts. </li><li>Exposure to Azure. </li><li>Experience supporting Apple/Mac-based environments. </li><li>Experience supporting financial services or alternative investment clients. </li><li>Familiarity with Bloomberg, Refinitiv, or FactSet. </li><li>Relevant certifications (MS-900, AZ-900, ITIL 4 Foundation). </li></ul> <p>What Success Looks Like</p> <ul> <li>High client satisfaction and positive client feedback. </li><li>Consistent achievement of SLA and quality targets. </li><li>Reduction in repeat incidents through strong troubleshooting and documentation. </li><li>Effective collaboration with peers and escalation teams. </li><li>Continued growth in technical depth and ownership. </li></ul> <p>Why Join ECI?</p> <ul> <li>Support mission-critical financial services clients globally. </li><li>Exposure to modern cloud, security, and automation technologies. </li><li>Clear career development pathways. </li><li>Competitive compensation and benefits, this role is non-exempt and will pay up to 70K. </li><li>A culture that values accountability, teamwork, and continuous improvement. </li><li>Love your job. Share your passion for technology. Create your future at ECI. </li></ul>