<p>This position reports to the Ambulatory Care Operations Director (ACOD) / Group Practice Manager (GPM). The primary purpose of the position is to provide assistance and support to the ACOD/GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.</p> <p>Major duties include, but are not limited to:</p> <ul> <li>Review and provide input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies. </li><li>May be called upon to collaborate with staff from other facilities and to work on higher level project groups to review and make recommendations. </li><li>Aligns local processes with planning and policies at higher levels. Identifies, defines and prioritizes customer service tools with assignments. Implements process improvement and training opportunities that support frontline employees in providing predictable, consistent and comfortable customer service experiences for Veterans, their caregivers and beneficiaries. </li><li>Applies administrative policies and established process improvement strategies. </li><li>Works independently with personnel at the facility, CBOCs, etc., to implement local, national and VISN standards, and reports or addresses administrative process/system issues and other areas of concern. </li><li>Ensures record management guidelines are adhered to in the clinic setting. </li><li>Provides recommendations on facility improvements including construction, renovation, space utilization and purchase of equipment, as assigned. Advises departments associated with the allocation of fiscal, personnel, equipment, and space resources. </li><li>Works closely with clinic managers to formulate budget recommendations for all outpatient clinical services to allocate all available resources to achieve optimal outcomes in access to care and the Veteran Experience. </li><li>Identifies the most resource-effective procedures and product lines, determining which are provided internally or externally. Analyzes the financial impact of proposed policies and recommends options. </li><li>Provides administrative program advice for ambulatory care clinical support services. </li><li>Follows the established communication plan regarding reporting procedures for CPM access. </li></ul> <p>Work Schedule: Monday - Friday, 7:30am - 4:00pm</p> <p>Virtual: This is not a virtual position.</p> <p>Position Description/PD#: Health System Specialist/PDS0021A</p> <p>Relocation/Recruitment Incentives: Not Authorized</p> <p>Permanent Change of Station (PCS): Not Authorized</p>