<p>Springfield, Massachusetts</p> <p>The SHOW comes alive at MGM Resorts International</p> <p>Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.</p> <p>THE JOB:</p> <p>Join our team as a Surveillance Shift Manager and play a key role in maintaining the security and integrity of our gaming operations! You will oversee the daily operations of your shift, ensuring adherence to company policies, departmental practices, and Gaming Commission regulations. You will be responsible for managing the surveillance team and ensuring that all activities are monitored efficiently and effectively to promote a safe and secure environment for our guests and staff.</p> <p>THE DAY-TO-DAY</p> <ul> <li>Supervise the operations of the Surveillance Lead Operators and Operators during their shift, including operation of CCTV equipment, writing and preparing daily reports and logs, and maintaining evidence through dubbing and saving video files. Report equipment repair requests discovered to the technical team. </li><li>Responsible for the accuracy, quality, quantity, and documentation of observations during their designated shift. Reviews video and documentation when appropriate, including specific jackpots, guest complaints, potential procedural errors, risk management issues, theft incidents, and variances. </li><li>Maintains an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods, in order to provide necessary training to Operators and maintain Standard Operating Procedures (SOPs). Attend company-sponsored training classes to assist with department training. </li><li>Point of contact with the state Gaming Regulator for cheating and customer complaint incidents and various outside agencies. </li><li>Maintains shift schedules and responsibilities for the team to ensure proper coverage. </li><li>Performs one-on-one meetings with their teams and addresses any concerns or requests; actively employs conflict resolution, resolving any issues between employees. </li><li>Ensures the consistency of the Surveillance operation results through enforcement of Surveillance SOPs, administers discipline as appropriate. Assist in the interview process for new hires and promotions. </li></ul> <p>THE IDEAL CANDIDATE:</p> <ul> <li>Has a bachelor's degree </li><li>Has 2+ years of prior experience in gaming and/or surveillance experience, including supervisory duties </li><li>Can work varied shifts, to include weekends and holidays </li></ul> <p>THE PERKS & BENEFITS:</p> <ul> <li>Healthcare, financial and time off benefits </li><li>Wellness incentive programs to help you stay healthy physically and mentally </li><li>Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. </li><li>Free meals in our employee dining room </li><li>Free parking on and off shift </li><li>Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community </li></ul> <p>VIEW JOB DESCRIPTION:https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11826</p> <p>Are you ready to JOIN THE SHOW? Apply today!</p>