<p>Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.</p> <p>Shift:</p> <p>First Shift (United States of America)</p> <p>Help Desk Analyst</p> <p>Are you passionate about solving technical problems and helping others succeed? Nebraska Medicine is seeking a skilled and customer-focused Help Desk Analyst to join our IT support team. In this role, you'll be the first point of contact for users across UNMC and Nebraska Medicine, providing timely and effective troubleshooting for software, hardware, and system-related issues. If you thrive in a fast-paced environment, enjoy working collaboratively, and have a knack for clear communication and problem-solving, we'd love to hear from you.</p> <p>Details:? Help Desk Analyst</p> <ul> <li>Candidates must reside in NE or IA </li><li>This is a remote position - but MUST live in NE or IA </li><li>Preferred consideration will be given to applicants with knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell and Healthcare experience </li><li>Resume REQUIRED for consideration </li></ul> <p>Why Work at Nebraska Medicine?</p> <ul> <li>Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. </li><li>Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care. </li><li>Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. </li><li>Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path. </li></ul> <p>Be part of something extraordinary at Nebraska Medicine!</p> <p>The Help Desk AnalystT will toubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.</p> <p>Required Qualifications: Help Desk Analyst</p> <ul> <li>Two years IT Help Desk or other related IT experience required. </li><li>Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required. </li><li>Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required. </li><li>Interpersonal skills and ability to work well with others required. </li><li>Phone skills and professional demeanor required. </li><li>Strong verbal and written communication skills required. </li><li>Ability to handle multiple tasks simultaneously required. </li><li>Strong problem solving skills required. </li></ul> <p>Preferred Qualifications: Help Desk Analyst</p> <ul> <li>Experience in an academic or healthcare environment preferred. </li><li>Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Android Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred. </li><li>Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred. </li><li>Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred. </li></ul> <p>Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.</p>