<p>WHO WE ARE</p> <p>We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.</p> <p>We are committed to supporting a diverse workforce that reflects the communities we serve.</p> <p>Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices and innovative solutions that enable the core services of the Council.</p> <p>How your work would contribute to our organization and the Twin Cities region:</p> <p>The Systems Engineer 4 Endpoint Architect is a senior-level position responsible for all aspects of the Metropolitan Council (MC) enterprise endpoint computing systems, including planning, testing, implementation, and support. The ideal candidate will have system administration experience in Microsoft M365, Microsoft Azure, On-premises (On-Prem) infrastructure, and automation. Experience working in a Payment Card Industry (PCI) environment is a plus. The position will work as part of a team, designing, building, integrating, and supporting systems that meet the MC's technology needs. This position will require critical thinking, problem solving and analysis skills. The right candidate will use their extensive endpoint engineering knowledge to continually improve and develop the Metropolitan Council's cloud and on-prem endpoint environments.</p> <p>Note: Position is based at our Robert Street office in St. Paul and requires some travel to various Council work sites in the Twin Cities metro area. Some Council work sites are not accessible by public transportation, so driving a Council vehicle may be necessary. Candidates must have a valid driver's license with an acceptable driving record.</p> <ul> <li>Work/Life Balance: Enjoy a great work/life balance with flexible work arrangements, including a hybrid remote and onsite telework option </li><li>Health and Wellness: Insurance coverage starting on day one, access to an in-house clinic, and salary continuance for injury or illness </li><li>Retirement and Financial:Participate in the MN State Retirement System pension and take advantage of generous annual leave and 13 paid holidays per year </li><li>Professional Development:Opportunities for employee development through on-site training and tuition reimbursement </li><li>Transportation Perks:Free Metro Transit rides for employees </li><li>Additional Benefits:Various other perks to support your well-being and professional growth </li></ul> <p>This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.</p> <p>What you would do in this job</p> <ul> <li>Endpoint Strategy and Implementation: Lead the planning, design, implementation, and support of the Council's endpoint management strategy, across a wide range of devices and platforms (Windows, MacOS, Android, iOS, etc.) </li><li>Operational Excellence: Provide expert operational support for the Council's endpoint management environments and ensure seamless end-user experiences </li><li>Technical Leadership: Act as a technical leader and mentor, guiding and supporting colleagues in their technical development and growth </li><li>Collaboration and Communication: Partner effectively with vendors, application support teams, and internal stakeholders to ensure alignment and drive successful outcomes </li><li>Continuous Improvement: Continually improve and apply security best practices to enhance quality assurance, product reliability, and operational efficiency of the Council's multiple endpoint environments </li><li>Incident Response and Problem Resolution: Participate in application troubleshooting, incident response, and problem resolution, collaborating with cross-functional teams to restore services and minimize disruptions </li><li>Documentation and Knowledge Sharing: Maintain endpoint related documentation (architectural diagrams, runbooks, playbooks, code and scripts) and contribute to the team's knowledge base </li></ul> <p>What education and experience are required for this job (minimum qualifications)</p> <p>Any of the following combinations of education (in Computer Science, Management Information Systems, or a related field)and experiencein the design, installation, operation, management and troubleshooting of Windows, MacOS, iOS, and Android operating systems:</p> <ul> <li>High school diploma/GED with 10 years of experience, including 3 years of lead, supervisory, project management or management experience </li><li>Associate's degree with 8 years of experience including 3 years of lead, supervisory, project management or management experience </li><li>Bachelor's degree with 6 years of experience including 3 years of lead, supervisory, project management or management experience </li><li>Master's degree with 4 years of experience including 3 years of lead, supervisory, project management or management experience </li></ul> <p>What additional skills and experience would be helpful in this job (desired qualifications):</p> <ul> <li> <p>Endpoint engineering skills and experience:</p> </li><li> <p>Experience leading and managing endpoint architecture-related projects that follow secure endpoint architecture best practices</p> </li><li> <p>Microsoft, Apple, and Android OS endpoint configuration, maintenance, storage and backup solutions and tooling including:</p> </li><li> <p>Mobile device management tools and portals like Microsoft Intune Company Portal, JAMF SaaS, Airwatch and other MDMs</p> </li><li> <p>Configuration management tools like SCCM, Ansible, and others</p> </li><li> <p>Identity access management tools like M365 Admin Center, Active Directory, Azure Entra ID and others</p> </li><li> <p>Virtualization technologies like Citrix, VMware, Hyper-V and others</p> </li><li> <p>File sharing solutions and tools like CIFS, AFP, NFS, SFTP, and others</p> </li><li> <p>SCADA, PCI, and DMZ secure environment management</p> </li><li> <p>Automation and Scripting: Hands-on experience with scripting languages (PowerShell, Python, Ansible) for automation and management tasks</p> </li><li> <p>Security focus: Strong knowledge of endpoint security best practices and technologies (antivirus, malware, MFA, PKI certificate management)</p> </li><li> <p>Industry Certifications: ITIL, Microsoft, Apple, Azure, and other related certifications</p> </li><li> <p>Experience working with internal and external partners with diverse backgrounds, including those with limited technical knowledge</p> </li></ul> <p>What knowledge, skills, and abilities you should have within the first six months on the job:</p> <ul> <li>Problem solving, critical thinking, analysis and troubleshooting skills </li><li>Ability to communicate both in writing and verbally </li><li>Ability to provide great quality customer service with excellent interpersonal skills </li><li>Ability to prioritize and balance multiple tasks </li><li>Ability to communicate effectively with diverse peers, business units and vendors as a valued technology partner and collaborator </li><li>Ability to work independently and with minimal supervision as a self-starter </li><li>Ability to take proactive action to correct and remediate issues </li></ul> <p>What you can expect from us:</p> <ul> <li>We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area </li><li>We encourage our employees to develop their skills through on-site training and tuition reimbursement </li><li>We provide a competitive salary, excellent benefits and a good work/life balance </li></ul> <p>More about why you should join us!</p> <p>Additional information</p> <p>Union/Grade: AFSCME/Grade J</p> <p>FLSA Status: Exempt</p> <p>Safety Sensitive: No</p> <p>What your work environment would be:</p> <p>You would perform your work in a standard office setting.Work may require travel between primary worksite and various locations on short notice to resolve computer system problems.</p> <p>What steps the recruitment process involves:</p> <ul> <li>We review your minimum qualifications. </li><li>We rate your education and experience. </li><li>We conduct a structured panel interview. </li><li>We conduct a selection interview. </li></ul> <p>Once you have successfully completed the steps above, then:</p> <p>If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.</p> <p>If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.</p> <p>Security Policy:</p> <p>This position involves direct access to Criminal Justice Information (CJI) as defined by the FBI CJIS (Criminal Justice Information Services) Security Policy. In accordance with section 5.12.1.1 of the FBI CJIS Security Policy, final candidates must agree to submit to a state of residence and national fingerprint-based record check.</p> <p>If the result of the record check reveals criminal convictions, the nature and circumstances of those convictions will be reviewed by the Metropolitan Transit Police Department and/or the Minnesota Bureau of Criminal Apprehension to determine if access to Criminal Justice Information would be permissible. If it is determined that access to Criminal Justice Information would not be permissible, the candidate will no longer be considered for the position.</p> <p>IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.</p> <p>The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.</p> <p>If you have a disability that requires accommodation during the selection process, please emailHR-OCCHealth@metc.state.mn.us.</p>