<p>If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.</p> <p>Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!</p> <p>The role of Consumer Loan Residential and Servicing Quality Assurance/ Oversight will ensure all mortgage loan activities from origination to payoffs are conducted in accordance with regulatory requirements. This role will be responsible for evaluating the control environment to accomplish compliance with regulatory obligations in all aspects and levels of business operations as well as provide guidance on general compliance matters. This person will work with many business line partners and executives across the organization and engage throughout the three lines of defense.</p> <p>Key Responsibilities</p> <ul> <li> <p>Ensure adherence to all relevant loan operations policies, procedures, and regulatory requirements.</p> </li><li> <p>Evaluate control environment and design enhancements either through processes or technical improvements.</p> </li><li> <p>Works closely with Executive Management and end-users to create and evaluate business requirements to support delivery of effective Loan Operations solutions for processes, procedures and reporting. Prepares reports and processes to support a continuous improvement philosophy.</p> </li><li> <p>Implement and maintain effective internal controls to prevent errors, fraud, and compliance breaches.</p> </li><li> <p>Develop and monitor key performance/ control indicators (KPI/ KCI's and process metrics to identify trends and areas for improvement.</p> </li><li> <p>Designs, develops and maintains reports within the Loan Operations Department. Also, prepares report requests appropriately and serves as liaison between Loan Operations and the Reporting Team.</p> </li><li> <p>Develops Executive presentations/ business cases to demonstrate the issue/resolution at hand. Makes recommendations based on analytics.</p> </li><li> <p>Collaborate with other departments, including Front Line Risk Management, Compliance, Operational Risk, Technology Risk, and Internal Audit to ensure effective risk management.</p> </li><li> <p>Actively engage/ participate in all related Regulatory Exams</p> </li><li> <p>Ensure timely and accurate execution of loan operations processes, including transactions processing, reconciliation and reporting.</p> </li><li> <p>Creates and maintains drafts of documentation regarding processes, reports, applications, and procedures per department policy as assigned. Miscellaneous duties as assigned.</p> </li></ul> <p>Skills/Experience</p> <ul> <li> <p>Proven experience as leading Operational processes, Process/ Quality Improvements, Audits/ Examinations, or Compliance functions.</p> </li><li> <p>Substantial experience in mortgage lending business practices and related state and federal regulations</p> </li><li> <p>In-depth knowledge of the industry's standards and regulations</p> </li><li> <p>An analytical mind able to "see" the complexities of procedures and regulations</p> </li><li> <p>Certified audit/ compliance professional is a plus</p> </li><li> <p>Bachelor's degree in finance, economics, business administration, or other equivalent experience. An advanced degree a plus, although not required.</p> </li><li> <p>10 plus years of experience in work related to investment operations, compliance, auditing, or quality assurance in the lending and/or loan servicing industry and proficiency with loan management software.</p> </li><li> <p>At least 5 years in a senior leadership role within the banking sector.</p> </li></ul> <p>The estimated salary range for this position is $170,000.00 to $190,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.</p> <p>#LI-MM3</p> <p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</p>