<p>Job Title: Seasonal Guest Services - Part-Time / Non-Exempt</p> <p>Location: Maggie Daley Park, Chicago, IL</p> <p>Reports To: Operations Manager</p> <p>Position Summary</p> <p>Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you'll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you'll assist with on-ice and off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience.</p> <p>Key Responsibilities</p> <ul> <li> <p>Greet guests warmly and provide friendly, professional assistance.</p> </li><li> <p>Share information about rink rules, skate rentals, park programs, and events.</p> </li><li> <p>Assist guests with skating support, including falls or balance concerns.</p> </li><li> <p>Monitor skaters to encourage safe behavior and enforce rink policies.</p> </li><li> <p>Report any incidents, injuries, or unsafe conditions to supervisors immediately.</p> </li><li> <p>Fit, distribute, and collect rental skates and helmets.</p> </li><li> <p>Maintain cleanliness and organization of the rental area and equipment.</p> </li><li> <p>Sanitize skates and gear as needed between uses.</p> </li><li> <p>Help keep warming tents, locker areas, and common spaces clean and inviting.</p> </li><li> <p>Manage lines, direct guest traffic, and promote efficient flow throughout the facility.</p> </li><li> <p>Assist with the setup and takedown of group activities, themed skate nights, and other park programming.</p> </li><li> <p>Contribute to a festive and inclusive atmosphere during special events.</p> </li><li> <p>Complete other job responsibility and duties as assigned.</p> </li></ul> <p>Schedule Requirements</p> <p>This is a seasonal, part-time position requiring availability during evenings, weekends, and holidays. Flexibility is essential during peak hours and events.</p> <p>Qualifications</p> <ul> <li> <p>Excellent communication and interpersonal skills</p> </li><li> <p>Previous experience in customer service, recreation, or events is a plus</p> </li><li> <p>Ability to remain calm, professional, and helpful in fast-paced environments</p> </li><li> <p>Commitment to delivering an inclusive and welcoming experience for all guests</p> </li><li> <p>Ability to work in the cold and warm weather conditions</p> </li><li> <p>AED/CPR Certified</p> </li></ul> <p>Physical Requirements</p> <ul> <li> <p>Frequent walking and standing; occasional sitting for extended periods</p> </li><li> <p>Ability to lift and move up to 30 pounds regularly</p> </li><li> <p>May be required to physically assist guests in the event of a fall or emergency</p> </li><li> <p>Reasonable accommodations will be made in accordance with applicable laws.</p> </li></ul> <p>Compensation: $20.00/hour</p> <p>Benefits</p> <ul> <li> <p>Paid Leave Accrual</p> </li><li> <p>Sick Time Accrual</p> </li><li> <p>401(k) eligibility upon meeting program requirements</p> </li></ul> <p>How to Apply</p> <p>All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148.</p> <p>Recruiter Contact</p> <p>Maggie Szot - HR Manager</p> <p>Phone: (312) 235-7148</p> <p>Maggie Daley Park is proudly managed by ASM Global, the world's leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.</p>