<p>Please note that this role requires candidates to be based in or near the Cincinnati, Ohio area.</p> <p>At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.</p> <p>We're a team of doers, builders, and tech whisperers who live by 4 core values:</p> <p>Go Beyond | Own It | Be Curious| Serve as One</p> <p>We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.</p> <p>The Impact you will have:</p> <p>In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.</p> <ul> <li>Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator </li><li>Install and set up new computer hardware, software and peripherals </li><li>Troubleshoot and resolve onsite issues related to workstations and printers </li><li>Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix </li><li>Educate and guide VC3 clients on technical standards and best practices </li><li>Identify recurring issues and initiate problem tickets for them </li><li>Make recommendations to the VC3 team for improvements of supported hardware and software </li><li>Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients </li><li>Participate in the on-call rotation (1 week every 3-4 months) </li><li>Additional duties as assigned </li><li>Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada </li><li>2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3 </li><li>2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS </li><li>Go Beyond - you take that extra step to create moments that are unexpected but appreciated. </li><li>Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. </li><li>Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. </li><li>Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. </li></ul>