<p>The Technology Support Tech III is a team member of the Information Technology department, participating in the day-to-day operations of the office. The Technology Support Tech III, oversees and performs general maintenance tasks, troubleshoots and repairs hardware and peripheral equipment located throughout the organization. This individual must be capable of making decisions regarding the urgency and or seriousness of calls, oversee all I.T. department projects, and serve as an escalation point for the technical staff of the department. Depending on operations, business or project needs, the Technology Support Tech III may be asked to perform duties outside what is defined in the job description on a temporary basis.</p> <p>Education: High School Diploma or GED</p> <p>Experience: Five years of related experience. Requires broad knowledge of complex systems and procedures.</p> <p>Licenses and Certifications</p> <p>DRIVER'S LICENSE</p> <p>Supervision</p> <p>Received: Work receives moderate review according to the task or project. Exercised: None.</p> <p>Qualifications</p> <p>High school diploma required and 5 years of relevant experience.</p> <p>2+ years of experience in the medical environment considered a plus.</p> <p>Neat, pleasant demeanor, confident personality.</p> <p>Organized, accurate, good knowledge of English grammar and spelling.</p> <p>Statement Of Employment Philosophy</p> <p>Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.</p> <p>Functions</p> <p>Area of Responsibilities</p> <p>Deployment: Assist with the purchasing process of required hardware or software as requested. Oversee imaging and maintaining stock of hardware for deployment by technicians as and when needed. Oversee the installation and configuration of hardware, peripherals, and software within established standards and guidelines. Assist management to ensure software in the environment maintains an N-1 status. Maintain relevant documentation for any identified exceptions. Build software deployments, application packages, or scripts as needed. Create required RFC's and properly schedule updates and software deployments. Maintains quality assurance lab to validate that all equipment and configurations are tested before deployment.</p> <p>Support: Identify issues with hardware, peripherals, software, etc. and coordinate remediation. Oversee upgrade of hardware in the environment to current versioning levels to maintain compliance. Assist with creation of process and schedule. Assist teammates and serve as SME on all support technologies. Oversee the team spare parts inventory of systems and subsystems, and component parts used in repair work. Serve as lead for all system projects including refresh, new construction, deployments, etc. Work with I.T. Project Manager to determine all hardware software requirements. Assist in the development of all project budget and deployment timelines. The Technology Support Tech III will follow all Security protocols and participate in Security events as assigned. They may also be asked to participate in cross-functional teams in resolution of an incident. Follow up with team and inpatient staff to ensure rounding issue remediation is complete and to ensure customer satisfaction. Assist with remediation of any issues discovered if required.</p> <p>Documentation: Assist in documenting hardware and other related installation and maintenance processes.</p> <p>SLA: Update and close trouble tickets in accordance with set system SLA timeframes. Maintain expected closure and breach rates as set by department expectation. Consistently maintain performance level within top 50% of team metrics.</p> <p>Competencies: Meets all competencies in assigned competency checklist(s).</p> <p>Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.</p> <p>Required Knowledge & Skills</p> <p>Education: High School Diploma or GED</p> <p>Experience: Five years of related experience. Requires broad knowledge of complex systems and procedures.</p> <p>Licenses and Certifications</p> <p>DRIVER'S LICENSE</p> <p>Supervision</p> <p>Received: Work receives moderate review according to the task or project. Exercised: None.</p> <p>Qualifications</p> <p>High school diploma required and 5 years of relevant experience.</p> <p>2+ years of experience in the medical environment considered a plus.</p> <p>Neat, pleasant demeanor, confident personality.</p> <p>Organized, accurate, good knowledge of English grammar and spelling.</p> <p>Ability to create technical procedural documentation.</p> <p>Windows hardware (Desktop) or voice hardware (Telecom) and software troubleshooting experience.</p> <p>Ability to multi-task in a fast-paced environment.</p> <p>Prior experience in problem resolution position and or customer service required.</p> <p>Microsoft Configuration Manager experience (Desktop) or Cisco Call Manager PBX (Telecom) experience is required.</p> <p>Ability to recognize, analyze, and effectively solve problems in a timely organized manner using industry best practices and procedures.</p> <p>Prior experience in I.T. project management required.</p> <p>Definitions</p> <p>The Technology Support Tech III is a team member of the Information Technology department, participating in the day-to-day operations of the office. The Technology Support Tech III, oversees and performs general maintenance tasks, troubleshoots and repairs hardware and peripheral equipment located throughout the organization. This individual must be capable of making decisions regarding the urgency and or seriousness of calls, oversee all I.T. department projects, and serve as an escalation point for the technical staff of the department. Depending on operations, business or project needs, the Technology Support Tech III may be asked to perform duties outside what is defined in the job description on a temporary basis.</p> <p>Position Responsibilities</p> <p>Contact with Others: Appreciable contacts as regular part of the job with others outside of the department or organization. Requires discretion and tact to give or get specialized information to perform duties of job.</p> <p>Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.</p> <p>People Management Responsibilities</p> <p>Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students</p> <p>Work Environment/Physical Effort</p> <p>Mental Demands: Assignment requires planning and arranging own work to reach definite objectives. Applies knowledge of a specific field using several varied procedures or techniques. Solves non-routine technical, treatment, or operational problems under general guides</p> <p>Working Conditions: Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.</p> <p>Working Conditions Aspects for Immunizations</p> <p>Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No</p> <p>Directly works with Patients less than 12 months of age: No</p> <p>Physical Effort: Medium physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for most of the day. Occasional physical effort with medium weight objects (25-60 lbs.). Very occasional physical effort with heavy objects (over 60 lbs.).Works in reaching or strained positions for about half of day.</p> <p>Physical Aspects</p> <p>Bending: Occasional = 1% - 33% of the time</p> <p>Typing: Frequent = 34% - 66% of the time</p> <p>Hearing: Frequent = 34% - 66% of the time</p> <p>Visual: Constant = 67% - 100% of the time.</p> <p>Speaking: Frequent = 34% - 66% of the time</p> <p>Standing: Occasional = 1% - 33% of the time</p> <p>Walking: Frequent = 34% - 66% of the time</p> <p>Lifting up to 25 lbs.: Frequent = 34% - 66% of the time</p> <p>Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time</p> <p>Lifting over 60 lbs.: Occasional = 1% - 33% of the time</p> <p>Carrying: Frequent = 34% - 66% of the time</p> <p>Climbing: Occasional = 1% - 33% of the time</p> <p>Kneeling: Occasional = 1% - 33% of the time</p> <p>Tasting: Not required</p> <p>Smelling: Occasional = 1% - 33% of the time</p> <p>Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time</p> <p>Feeling (Touch) -- determining temperature, texture, by touching: Occasional = 1% - 33% of the time</p> <p>Reaching -- above shoulder: Frequent = 34% - 66% of the time</p> <p>Reaching -- below shoulder: Frequent = 34% - 66% of the time</p> <p>Color Vision: Frequent = 34% - 66% of the time</p> <p>Balancing: Occasional = 1% - 33% of the time</p> <p>Crawling: Occasional = 1% - 33% of the time</p> <p>Running - in response to an emergency: Not required</p> <p>Handling -- seizing, holding, grasping: Occasional = 1% - 33% of the time</p> <p>Squatting: Occasional = 1% - 33% of the time</p> <p>Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required</p> <p>Driving -- Class C vehicles: Occasional = 1% - 33% of the time</p> <p>Driving -- CDL class vehicles: Not required</p> <p>N95 Respirator usage (PPE): Not required</p> <p>Hazmat suit usage (PPE): Not required</p> <p>Pushing/Pulling -- up to 25 lbs.: Frequent = 34% - 66% of the time</p> <p>Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time</p> <p>Pushing/Pulling -- over 60 lbs. : Occasional = 1% - 33% of the time</p>