<p>MAIN PURPOSE OF THE JOB</p> <p>Sanofi Business Services (SBS), one of the 5 pillars of Sanofi's Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.</p> <p>With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:</p> <ul> <li> <p>Customer Master Data, Pricing & Commercial conditions</p> </li><li> <p>Order Management</p> </li><li> <p>Credit Management</p> </li><li> <p>Collections & Account Receivables management</p> </li><li> <p>Cash Application</p> </li><li> <p>Claims & Disputes Management</p> </li><li> <p>AR Monthly closing and Reporting</p> </li></ul> <p>The purpose of this role is to:</p> <ul> <li> <p>Deliver collections management services to SBS as per their respective Service Level Agreements (SLAs)</p> </li><li> <p>Review AR ageing reports, perform collection & dunning, escalate & follow-up actions</p> </li><li> <p>Address operational issues and follow through to resolution in an effective and timely manner</p> </li><li> <p>Check credit availability and manage blocked sales orders related to Overdue</p> </li><li> <p>Deliver operational KPIs and comply with Sanofi policies and guidelines</p> </li><li> <p>Participate in continuous improvement initiatives</p> </li></ul> <p>The Analyst, Collection and Credit Control reports to Collection & Credit Control Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.</p> <p>KEY ACCOUNTABILITIES</p> <p>Operation</p> <ul> <li> <p>Deliver collections management services to SBS for Sanofi entities within SBS perimeter as per their respective Service Level Agreements</p> </li><li> <p>Review AR ageing reports</p> </li><li> <p>Perform collection & dunning</p> </li><li> <p>Determine appropriate escalations & follow-up actions as per defined process</p> </li><li> <p>Dispute & Claim Management - qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility</p> </li><li> <p>Check credit availability, manage blocked sales, document the case</p> </li><li> <p>Contribute to business and customer collection strategy reviews</p> </li><li> <p>Execute in compliance with Sanofi policies and guidelines</p> </li><li> <p>Complete all activities as per the global Core Model and operational KPIs</p> </li><li> <p>Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user</p> </li></ul> <p>Continous improvement</p> <ul> <li> <p>Identify process improvement opportunities through elimination of redundant activities</p> </li><li> <p>Participate in process automation initiatives and ensure seamless adoption and transition</p> </li></ul> <p>EXPECTED SKILLS</p> <p>Functional</p> <ul> <li> <p>Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous)</p> </li><li> <p>Good business acumen (advantageous)</p> </li><li> <p>Strong problem solving, deductive and analytical skills (advantageous)</p> </li></ul> <p>Technical</p> <ul> <li> <p>Hands-on experience of SAP FI (essential) and other accounts receivable related IT tools (advantageous)</p> </li><li> <p>Knowledge of Microsoft Office and expertise of MS Excel (essential)</p> </li></ul> <p>Interpersonal</p> <ul> <li> <p>Ability to interact with internal and external clients in a professional manner (essential)</p> </li><li> <p>Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)</p> </li><li> <p>Good communication skills (advantageous)</p> </li><li> <p>Attentive to customer needs and feedback (advantageous)</p> </li></ul> <p>Leadership</p> <ul> <li> <p>Organized and structured to execute tasks as per deadlines (essential)</p> </li><li> <p>Attentive to detail and works with precision (advantageous)</p> </li><li> <p>Action oriented, delivery driven, change agent (advantageous)</p> </li></ul> <p>BACKGROUND AND EXPERIENCE</p> <ul> <li> <p>Graduate degree in accounting or finance (essential)</p> </li><li> <p>First hands on experience in an accounting & accounts receivable role (advantageous)</p> </li><li> <p>Advanced in Portuguese (essential)</p> </li><li> <p>Knowledge of other European languages (advantageous)</p> </li></ul> <p>#LI-Hybrid</p> <p>Pursue progress, discover extraordinary</p> <p>Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.</p> <p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p> <p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p>