<p>The anticipated start date for this role is between March 15th and April 1st</p> <p>The Company and The Resort</p> <p>Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.</p> <p>The Tides Inn is a beloved waterfront, luxury resort nestled on Carter's Creek in Irvington, Virginia. The resort has been a cherished resort for generations and has recently undergone a number of renovations and enhancements that are helping the resort in repositioning the brand and overall experience. The resort features 70 luxurious accommodations, tennis and pickleball courts, full-service spa, an 18-hole golf course, a functioning farm, Maker's Space (artistic activities), its own large marina, and two cherished restaurants including Salt & Meadow Restaurant.</p> <p>As the resort has evolved, the resort is becoming more widely recognized for its elite programming, culinary experiences, and its commitment to environmental stewardship in addition to world-class service.</p> <p>Job Summary</p> <p>Provides all aspects of the highest level of guest service. This position makes Marina reservations, answers Marina related inquiries (public and internal), books property activities, dinner reservations, area activities and events and oversees general Marina operations. This position should promote/sell and have full knowledge of the resort's services to maximize the guest's awareness of the services available on property and is responsible for arranging welcome amenities for arriving Marina guests.</p> <p>Essential Functions and Responsibilities</p> <ul> <li>Answering calls from guests and staff. </li><li>Make appropriate Marina reservations for individual boaters. </li><li>Document requests for group reservations for Marina Manager approval. </li><li>Determine the guest's needs in order to familiarize them with the various activities offered both on and off property. </li><li>Responsible for arranging welcome amenities for arriving Marina guests. </li><li>Maintain a clear and organized desk area. </li><li>Enter information into the computer system on any slip room, event or service you have scheduled / booked. </li><li>Make reservations as requested for dinner, events, air travel, rental cars, etc. as necessary. </li><li>Provide guests with directions to attractions or facilities on or outside the property. </li><li>Have knowledge of all that the property offers and recommends. </li><li>Coordinates guests' requests for special services including flower arrangements, gift baskets, etc. </li><li>Complete appropriate documents for special requests to insure the correct department is notified and that the billing information is complete. </li><li>Contact in-house Marina guests periodically to ascertain any special needs. </li><li>Quickly and efficiently follow through on all requests from guests. </li><li>Handle all guests' concerns/complaints professionally, efficiently and in a courteous and timely manner. </li><li>Assists in training new Marina staff. </li><li>Ability to maintain the highest level of service to our guests in a professional manner at all times. </li><li>Provide confirmations to the guest of anything scheduled so they are aware of the cost, cancellation policy, date, time, etc </li><li>Be prepared and able to fill in for other Marina staff as required </li><li>Other duties as assigned </li><li>Exemplifies the Tides Inn Mission and Values. </li></ul> <p>Core Competencies</p> <p>Individual Contributor Role: Candidates must have the ability to effectively communicate in English (both verbally and in writing), to solve problems independently with minimal supervision, to remain professional when dealing with guests and be able to (or willing to learn to) operate small vessels, golf carts and paddlecraft.</p> <p>Qualifications</p> <ul> <li>Ability to communicate in English,both verbally and in writing </li><li>Ability to operate a marine radio system </li><li>Advanced computer skills (Will utilize spreadsheets, Maestro, Alice and Fareharbor) </li><li>Strong interpersonal and business communication skills </li><li>Previous experience in guest service/marina environment preferred </li><li>Knowledge of marine terminology and equipment is a plus </li><li>Marine line handling skills are required </li><li>CPR/1st Aid certification is preferred </li><li>VA Boaters License is preferred </li><li>Valid driver's licence / pass a DMV insurance check </li><li>High school diploma or equivalent preferred </li><li>Experience in a resort / marina preferred </li><li>Local knowledge of the communities in Lancaster and Middlesex Counties </li><li>Must be self starting and willing to learn and retain knowledge necessary for daily work schedule is required </li></ul> <p>Physical Requirements</p> <ul> <li>Work Environment: office and outdoor areas of resort </li><li>Equipment Used: computer, phone, printer, golf cart, POS, marine radio </li><li>Sitting 80% </li><li>Walking /Bending 20% </li><li>Lifting - up to 25 pounds </li><li>Vision - Computer, Navigation of Property, Safety, vehicle operation </li><li>Hearing - Phone, Interaction with Guests, Safety </li><li>Travel Expectations - No Travel is Required for this Role. </li><li>Driving Requirements: Golf Cart, Transportation of others, (Motor Vehicle Record Monitoring may be required). </li><li>Manual dexterity on uneven surfaces and in inclement weather. </li><li>Occasionally working outside in extreme conditions. </li></ul>