<p>Assistant Repairs Manager</p> <p>Wisconsin Distribution Center</p> <p>12885 104th Street, Pleasant Prairie, WI 53158</p> <p>Are you a proven leader who enjoys working with customers and supporting repair operations? Join us as an Assistant Repairs Manager and help lead a high-performing team, supporting customers with product questions and returns. Work hands-on to maintain efficient processes, identify improvement opportunities, and ensure we deliver the exceptional service that Uline is known for.</p> <p>Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.</p> <p>Hours: Monday - Friday, 8:30 AM to 5 PM.</p> <p>Position Responsibilities</p> <ul> <li> <p>Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help your team succeed.</p> </li><li> <p>Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns.</p> </li><li> <p>Facilitate trainings on new processes and procedures to increase efficiency and ensure legendary service.</p> </li><li> <p>Support the repair of products returned by customers including packaging tools and equipment.</p> </li></ul> <p>Minimum Requirements</p> <ul> <li> <p>High school diploma or equivalent. Bachelor's degree preferred.</p> </li><li> <p>7+ years of electrical and mechanical experience - with 5+ years of customer support experience.</p> </li><li> <p>Experience in a leadership or supervisory role.</p> </li><li> <p>Strong knowledge of general repairs and maintenance.</p> </li></ul> <p>Benefits</p> <ul> <li> <p>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</p> </li><li> <p>Multiple bonus programs.</p> </li><li> <p>Paid holidays and generous paid time off.</p> </li><li> <p>Tuition Assistance Program that covers professional continuing education.</p> </li></ul> <p>Employee Perks</p> <ul> <li> <p>Best-in-class, clean, modern facilities.</p> </li><li> <p>First-class fitness center with complimentary personal trainers.</p> </li><li> <p>Over four miles of beautifully maintained walking trails.</p> </li></ul> <p>About Uline</p> <p>Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.</p> <p>Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.</p> <p>EEO/AA Employer/Vet/Disabled</p> <p>#LI-LA1</p> <p>#CORP</p> <p>(#IN-PPMER)</p> <p>#ZR-HQMER</p> <p>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!</p>