<p>Springfield, Massachusetts</p> <p>The SHOW comes alive at MGM Resorts International</p> <p>Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.</p> <p>THE JOB:</p> <p>As a Front Desk Representative, you will have the unique opportunity to create WOW moments for our guests, anticipating their needs and ensuring a smooth, hassle-free stay. If you're passionate about delivering exceptional service and making lasting memories, we invite you to apply and become a valued member of our MGM Resorts family!</p> <p>THE STARTING RATE: $18.20 per hour</p> <p>THE DAY-TO-DAY:</p> <ul> <li> <p>Welcome guests to the property, providing memorable service while anticipating their needs and resolving any complaints in alignment with S.H.O.W. Service Basics.</p> </li><li> <p>Manage early and late property arrivals, departures, and walk-ins, ensuring a seamless experience with check-ins and check-outs.</p> </li><li> <p>Enhance guest experience by offering upgraded accommodations when available and promoting M life enrollment and benefits.</p> </li><li> <p>Collaborate with Housekeeping and other departments to fulfill guest expectations and special requests.</p> </li><li> <p>Accurately process payments and balance all transactions using proper procedures.</p> </li><li> <p>Control and issue keys, ensuring the security and confidentiality of all guests while creating a relaxing and hassle-free experience.</p> </li></ul> <p>THE IDEAL CANDIDATE:</p> <ul> <li> <p>High School Diploma, GED or equivalent</p> </li><li> <p>1+ Years of Prior Face to Face guest service experience is preferred</p> </li><li> <p>Have open available including working overnight shifts of 10:30pm-7:15am</p> </li></ul> <p>THE PERKS & BENEFITS:</p> <ul> <li> <p>Healthcare, financial and time off benefits</p> </li><li> <p>Wellness incentive programs to help you stay healthy physically and mentally</p> </li><li> <p>Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.</p> </li><li> <p>Free meals in our employee dining room</p> </li><li> <p>Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community</p> </li></ul> <p>VIEW JOB DESCRIPTION:</p> <p>https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042</p> <p>Are you ready to JOIN THE SHOW? Apply today!</p>