<p>At Maverik, we don't just offer jobs, we offer adventures.</p> <p>This role plays a critical part in bringing Maverik's loyalty strategy to life by executing personalized, behavior-changing campaigns that strengthen customer relationships and drive measurable business results. As a hands-on loyalty operator, you'll turn customer insights into targeted offers that boost engagement, retention, and overall program performance.</p> <p>Why this role matters:</p> <p>This role directly impacts customer retention, loyalty engagement, and revenue growth by ensuring loyalty campaigns are executed accurately, optimized effectively, and aligned to customer behavior.</p> <p>Location/Schedule:</p> <p>This role is based at our Salt Lake City Headquarters with a 4-day hybrid in-office schedule.</p> <p>Position Summary & Day-to-Day Responsibilities</p> <p>This role manages day-to-day loyalty platform operations, executing targeted campaigns, segmenting customers, and analyzing performance to drive stronger customer engagement and business outcomes.</p> <p>Primary Responsibilities</p> <ul> <li>Manage loyalty platform operations to deliver personalized, behavior-changing campaigns that strengthen customer relationships and boost retention </li><li>Partner with the Loyalty Manager to develop, implement, and optimize loyalty offers that drive sales, units, and gross profit </li><li>Work cross-functionally to set up, test, and deploy all loyalty promotions prior to launch </li><li>Collaborate with internal partners to identify, troubleshoot, and resolve issues impacting loyalty promotions and customer experience </li><li>Segment loyalty customers into actionable audiences based on purchase behavior and engagement patterns </li><li>Analyze historical purchase data to align customer segments with targeted campaigns </li><li>Create and deliver outbound reporting for internal and external stakeholders to measure loyalty program effectiveness </li><li>Support additional loyalty initiatives and projects as assigned </li></ul> <p>You'll be a great fit for this adventure if you have:</p> <ul> <li>A customer-first mindset with a strong interest in loyalty, retention, and engagement </li><li>A hands-on, execution-focused approach with strong attention to detail </li><li>Analytical curiosity and comfort working with customer and transaction data </li><li>The ability to collaborate cross-functionally while owning day-to-day execution </li><li>Strong communication skills and confidence sharing insights and results </li></ul> <p>Required Experience</p> <ul> <li>3+ years of experience working with loyalty platforms or loyalty capabilities </li><li>Experience with database marketing in a multi-channel retail environment </li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) </li><li>Bachelor's degree in a related field preferred </li></ul> <p>The Maverik Spirit</p> <p>You're a clear communicator, collaborative team player, and problem-solver who focuses on what matters most, anticipates customer needs, and takes pride in delivering high-quality work.</p> <p>Bonus points if you also bring:</p> <ul> <li>Experience in the convenience store or food service industry </li><li>Experience executing customer segmentation and targeted offers </li><li>A creative mindset with the ability to ask big-picture questions </li></ul> <p>Compensation & Benefits</p> <p>Pay Range: $55,000-$65,000 + DOE and Bonus Opportunities</p> <p>The above salary range represents a general guideline; however, Maverik considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.</p> <p>Benefits Include:</p> <ul> <li>Full Health, Dental, and Vision Package with company contribution to cost </li><li>In-Store and Fuel Discounts </li><li>Retirement plan with company match (401K) </li><li>Eligible for the annual incentive bonus program </li><li>Profit Sharing: When Maverik succeeds, so do you </li><li>Comprehensive Paid Time-Off Policy, along with additional perks and benefits </li></ul>